Refund policy
Peaceful Return & Exchange Policy
We want you to be 100% happy with your purchase. If you need to return or exchange an item, we make it simple and safe—while keeping your personal information protected.
How to Start a Return or Exchange
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Contact us at support@[Maryetay2011@gmail.com] with your order number and a brief reason for the return or exchange.
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Our team will review your request and send you step-by-step instructions along with the correct return location.
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Please do not send items back without first contacting us, as unauthorized returns will not be processed.
Eligibility
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Items must be returned within 30 days of delivery.
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Products must be unused, in the original packaging, and in the same condition you received them.
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Some items are non-returnable:
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Personalized or custom products
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Gift cards
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Clearance or “Final Sale” items
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Refunds
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Once your return is received and inspected, your refund will be issued to your original payment method within 5–7 business days.
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If you prefer, we can issue store credit for faster reordering.
Return Shipping Costs
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Customers are responsible for return shipping unless the product is defective or the wrong item was sent.
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Prepaid return labels may be available for select orders.
Exchanges
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Exchanges are processed as a store credit so you can place a new order for your desired item immediately.
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This ensures you get your replacement quickly without waiting for the return to be processed.
Why We Require Contact Before Returning
We partner with trusted fulfillment and returns providers. For your security and to ensure your package is processed correctly, all returns must first be approved so we can provide the designated return location (which may be different from our shipping location).
Contact Us
Email: support@[Maryetay2011@gmail.com]
Response time: Within 24 hours on business days